Parts & service

Luxottica provides a warranty on its products against breakages caused by material or manufacturing defects reported within two years of the date of delivery of the products, provided that Luxottica is notified of such defects within two months of their discovery. Scratching of the lenses is regarded as a normal consequence of wear and is not covered by the warranty, unless you can prove that the product was defective at the time of delivery. 

The guarantee of contractual compliance provided for by law for products purchased by consumers shall apply without restriction. 

You can request support in the following ways:

RAY-BAN PRODUCTS PURCHASED IN STORE

If you have purchased the product in store, we recommend you first to contact the original retailer or one of our authorized Ray-Ban retailers. Alternatively, follow the instructions below to receive support for your Ray-Ban products.

STANDARD Ray-Ban PRODUCTS – JUST FOR FINLAND AND LUXEMBOURG 

Using our online platform: click here to submit your support request; you will be guided through a few simple steps. Our Ray-Ban Support team will be happy to offer you the necessary support. If your request is not covered by the warranty, we will offer you a paid solution, which you are free to accept or reject.

Ray-Ban REMIX PRODUCTS

By contacting the Ray-Ban customer service team: click here and one of our operators will provide you with support for your Ray-Ban Remix products.

Our liability in relation to you

Nothing in this Warranty Policy shall be interpreted as intended to exclude or limit Luxottica's liability in the event of (a) death or personal injury caused by Luxottica's negligence; (b) fraud, false declarations or gross negligence; or (c) any liability that cannot be limited or excluded in accordance with the applicable law.